Triple Marfel respects the privacy of your data and this Privacy Policy aims to develop a set of measures in order to protect it. With this, we want to explain to you how we treat your data and how we protect it, all because we want to protect you and base our operations on a relationship with trust as a basis.
Triple Marfel, legal person number 500182590, headquartered at Av. Dr. Ribeiro de Magalhães 899, 4610-108 Felgueiras, in the course of this document being called “Triple Marfel”.
Triple Marfel is responsible for the processing of your personal data under the terms of the General Data Protection Regulation (EU) 2016/679. If you have any questions regarding our privacy policy and treatment of your data, you should contact us as follows:
dpo@marfel.pt
Av. Dr. Ribeiro de Magalhães 899
4610-108 Felgueiras
The purposes of your data:
1. Managing your registration as a user
2. Account management and order processing
3. Marketing Actions
4. Customer support management
5. Defining user profiles
1. Managing your registration as a user
If you want to register on our website and create a user account, we need to process your data in order to validate your account and give you access to features reserved only for registered users, as well as solve any problems you have with the account. If you wish to cancel your user account, you can contact Customer Support at any time for that purpose.
2. Account management and order processing
Triple Marfel as an online sales platform, has the need to treat your data in order to comply with the purchase and sale contract accepted when a purchase through our website is made. In order to manage your account and process your order, Triple Marfel needs to process your data for the processing of your order and respective shipping, as well as payment management, regardless of the payment method used. Your data will also be processed for billing purposes and to provide you with receipts and invoices for purchases made on our website. This data will be kept by Triple Marfel, for this purpose, for two years of inactivity.
3. Marketing Actions
Triple Marfel will process your data for marketing purposes considering the sending of information about its products. Any action will only be carried out with your consent, when creating your user account or when placing any order.
By providing your consent, you will receive marketing communication via email and / or SMS, as well as advertising actions and marketing campaigns on social networks, and your data may be shared with third parties who manage Triple Marfel's social networks. At any time, this consent can be revoked with Customer Support.
4. Customer support management
We will only process the data necessary to manage or resolve any issue related to your user account or order.
5. Defining user profiles
In order to be able to suit our communication and actions as much as possible to your tastes, we process your data in order to define consumption profiles. This data will be provided by your registration, your purchases and parts added to the wishlist and will allow us to send you personalized information appropriate to your consumption profile.
With whom we share your data:
Your personal data will be used by Triple Marfel, as well as by third party service providers to Triple Marfel. Examples are financial institutions, fraud detection and prevention entities, technological service providers, marketing, logistics, transport, delivery and advertising.
Your rights when you provide us with your data are:
We are committed to respecting the confidentiality of your personal data and guaranteeing you the exercise of your rights.
You have the right to access, rectify or delete your personal data.
At any time you can request Triple Marfel:
– Access to the data we have about you;
– The rectification of the information we have about you, if it is found to be incorrect or incomplete;
– The elimination of your data or limitation of its treatment;
These rights are reserved to the holder of the personal data, the same one who has the right to ask Triple Marfel to delete his personal data, in case there is one of the following legally provided reasons:
– Personal data is no longer needed for the reason they were collected or processed;
– The holder has revoked his consent for the processing of data;
– The holder opposes the processing of his data.
Use of cookies:
Triple Marfel aims to provide you with the best possible experience on our website and, for that, requires your authorization so that you can have access to all available features.
They are used, for example, to save your preferences (your country, language, etc.) when browsing and whenever you access our site.
Triple Marfel’s website uses cookies to facilitate your navigation, understanding your interaction with our platform and show you advertising appropriate to your consumption profile.
The technology used by the Triple Marfel website serves to:
– Collect users' IP addresses, in order to personalize each user's preferences;
– To be able to carry out statistical studies that allow to segment regular users, in order to be able to analyze the quantity and growth of users;
– Understand the interaction of users with a given page on our website and avoid repetition of it;
– Improve the website through estimates and usage patterns, quick searches and content suited to the user profile;
– Adjust the advertising we present to you.
Changes to the privacy and cookie policy:
This document, as well as all the information set out in this Privacy and Cookie Policy, will be updated whenever Triple Marfel consideres it appropriate. We will inform you through a notification when you access our website, be it a banner, a pop-up or a push notification. If the change is significant in relation to your privacy, we will send you a message to your email so that you can review, evaluate and, if applicable, object and request the removal of your data.
Safety:
Triple Marfel uses security programs to protect your personal data against destruction, accidental loss, alteration, dissemination or unauthorized access or any form of unlawful treatment. We cannot guarantee that the security measures adopted for the protection of this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it when transmitting and receiving data (such as updated antivirus systems), and that your browser takes the appropriate measures to ensure security in data transmission (such as firewall and anti-spam filters).
Retention and processing time:
Triple Marfel keeps your data for the purposes described here for a maximum period of three years, except if your personal data in question is necessary to prove compliance with obligations, until the expiry of the respective rights expires or if there is a higher data retention period imposed by law.