F.A.Q.

Discover some of the most frequently asked questions and find the answer to your doubts.

How do I know that my order has been placed?

After you have placed your order, it will be shown our order confirmation page. Make sure to follow all the steps in the checkout to complete the order. Once the checkout is processed, it will be sent you a confirmation email with your ordered items and payment method.
What payments types do we accept?

We currently accept the following payment methods:

-Stripe (Visa/Mastercard)
-Bank transfer 
-Paypal
-ATM
-Mbway
-Multibanco
-Apple Pay
-Amex
-Google Pay
-Apple Pay
-Shop Pay
How much will I be charged for shipping?

We offer free shipping for Portugal and Spain on all online orders. Extra charges are applied when shipping international. Please check the additional shipping costs here. For more information about our delivery fees, please see our shipping fees chart.
Can I cancel or make changes to my order?

You cannot cancel or change the order once it has been placed. However, we have a very flexible return and exchange policy. Please check our delivery and refunds page for more information.
Can I customize my shirt?

Unfortunately, we do not provide custom tailored shirt service yet.
Where can I find size and fit advice?

We provide fit information and shirt measurement for each style, please carefully read our size guide before your purchase.
Where do we make our products?

We are proud that all our products are made with passion, care and love by skilled workers with decades of hands-on experience. They are 100% made in Portugal, at our factory:

MARFEL – EMPRESA DE CONFECÇÕES LDA
AV. DR. RIBEIRO MAGALHÃES 899
FELGUEIRAS – PORTUGAL