Shipping policy
What shipment carriers we partner?
Our shipment carriers trusting partners are:
Portugal (Azores and Madeira), Spain and International Shipping - CTT
International Shipping – DHL
What delivery methods are available?
We give you the possibility to choose different delivery methods, in line with your location.
- Home or workspace delivery:
- CTT – Portugal, Spain and International (see the list below)
- DHL – Internacional
- Delivery at certified Pick-up Points:
- CTT – Only in Portugal and Islands (Azores and Madeira)
What are the delivery costs?
Shipping to mainland Portugal, Azores; Madeira and Spain is FREE.
Shipping costs to countries outside Portugal and Spain, depending on the destination, you can check on the list below.
How long does it take to deliver my order?
All items are shipped within 24 hours – Monday to Friday (8am – 5pm).
For mainland Portugal, all our orders are delivered within 24h after shipping.
For Azores, Madeira and Spain, all orders are delivered within 72h (3 working days).
For international orders, it can take up to 5 working days, depending on external issues, like customs.
How can I track my order?
As soon as your order is sent you will receive an e-mail with a link to trace your parcel.
Note that the tracking number is provided by the shipping carrier.
With the tracking number, you can follow in real time the status of your order.
If delivery is made at home, you will receive an SMS with the estimated delivery time.
|
COUNTRIES |
SHIPPING |
EXCHANGES / RETURNS |
DELIVERY TIMES* |
|
Portugal (Azores e Madeira), Spain; |
Free |
Free |
48h (2 working days) in Portugal 72h (3 working days) in Azores, Madeira and Spain |
|
Germany, Austria, Belgium, Denmark, France, Greece, Netherlands, Ireland, Italy, Luxembourg, Monaco, United Kingdom; |
8€ FREE IN ORDERS >150€ |
In charge of the customer |
3 to 5 working days |
|
Andorra, Finland, Greenland, Guernsey (UK), Faroe Islands, Iceland, Jersey (UK), Liechtenstein, Malta, Norway, Sweden, Switzerland; |
10€ FREE IN ORDERS >200€ |
In charge of the customer |
|
|
Canada; USA; |
20€ |
In charge of the customer |
|
|
South Africa, Albania, Angola, Saudi Arabia, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Kazakhstan, Chile, Cyprus, South Korea, Ivory Coast, Croatia, Egypt, United Arab Emirates, Slovakia, Slovenia, Estonia, Philippines, Georgia, Guinea-Bissau, Hong Kong, Hungary, Falkland Islands, India, Indonesia, Iran, Israel, Japan, Jordan, Kosovo, Kuwait, Latvia, Lebanon, Libya, Lithuania, Macau, Macedonia, Malaysia, Morocco, Mauritius, Mauritania, Mexico, Mozambique, Moldova, Montenegro, Nigeria, New Zealand, Peru, Poland, Kyrgyzstan, Czech Republic, Romania, Senegal, Serbia, Singapore, Thailand, Taiwan, Tajikistan, East Timor, Tunisia, Turkmenistan, Turkey, Ukraine, Uzbekistan, Venezuela; |
18€ |
In charge of the customer |
|
|
Brasil; |
15€ |
In charge of the customer |
|
|
Afghanistan, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Saint Eustatius, and Saba, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Bhutan, Cameroon, Cambodia, Qatar, Chad, China, Colombia, Comoros, Congo, Costa Rica, Cuba, Curaçao, Djibouti, Dominica, El Salvador, Ecuador, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guyana, French Guiana, Guinea, Equatorial Guinea, Haiti, Honduras, Yemen, Cayman Islands, Cook Islands, Marshall Islands, Mariana Islands, Niue, Solomon Islands, Turks and Caicos Islands, US Virgin Islands, British Virgin Islands, Iraq, Jamaica, Laos, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Maldives, Mali, Martinique, Myanmar, Micronesia, Mongolia, Montserrat, Namibia, Nauru, Nepal, Nicaragua, Niger, New Caledonia, Oman, Palau, Panama, Papua New Guinea, Pakistan, Paraguay, Puerto Rico, Kenya, Kiribati, Central African Republic, Democratic Republic of the Congo, Dominican Republic, Reunion, Rwanda, Samoa, American Samoa, San Marino, Saint Helena, Ascension, and Tristan da Cunha, Saint Lucia, Saint Barthelemy, Saint Kitts and Nevis, Sao Tome and Principe, Saint Vincent and the Grenadines, Seychelles, Sierra Leone, Saint Maarten, Syria, Somalia, Sri Lanka, Swaziland, Sudan, South Sudan, Suriname, Tanzania, Togo, Tonga, Trinidad and Tobago, Tuvalu, Uganda, Uruguay, Vanuatu, Vatican City, Vietnam, Zambia, Zimbabwe, French Polynesia. |
25€ |
In charge of the customer |
*The values presented correspond to average data achieved under normal circumstances. In periods of special campaigns these periods can be exceeded.